MPR Media | Privacy Policy

Privacy Policy

LAST UPDATED: 12 DECEMBER, 2024

Your privacy is very important to us, so we adhere to a few fundamental principles in the operation of this website:

we are thoughtful about the personal information we ask you to provide and the personal information that we collect about you through the operation of the website and the provision of our products and services;
we store personal information for only as long as we have a reason to keep it;
we aim to make it easy for you to control what information is stored on the website;
we strive to minimise as much as possible the sharing of your personal information with any third party; and
we aim for full transparency on how we gather, use, and share your personal information.

Below is our Privacy Policy, which incorporates and clarifies these principles. It describes how and why we might collect, store, use, and/or share (‘Process’) your information when you use our (‘Services’), such as when you:

visit and/or interact with our website at https://www.mprmedia.com.au;
visit and/or interact with any website of ours that links to this Privacy Policy;
engage with us in other related ways, including buying products, communicating with us through electronic and/or non-electronic means, marketing, or events.

Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with any of our policies and practices, please do not use our Services.

1. Consent

By using this website and our Services you are agreeing to the terms of this Privacy Policy and, as applicable, our Terms of Use, which can be found at https://www.mprmedia.com.au/terms-of-use/.

2. What Information We Collect

2.1 PERSONAL INFORMATION

We collect personal information that you voluntarily disclose and provide to us when you:

express an interest in obtaining information about us or our products and Services;
visit, use, or navigate our Services;
participate in activities on our Services;
purchase a product from us; or
otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and our Services, how you interact with us and our Services, the choices you make, and the products and features you use. It may include the following:

names
phone numbers
email addresses
shipping addresses
billing addresses
contact preferences
debit/credit card numbers

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

We may also collect personal information from you about a third party, for instance if you ask us to ship a product to a third party we may ask for the name, email address, address, phone number, etc. of the recipient. That information will only be used for the specific purpose for which the information was provided and we will not further contact the third party unless the third party contacts us.

2.2 SENSITIVE INFORMATION

We do not collect or process sensitive information.

2.3 PAYMENT INFORMATION

We may collect information necessary to process your payment if you make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payments to us are processed through PayPal, and all payment information is stored by PayPal.

Refer directly to PayPal’s privacy policies and practices at https://www.paypal.com/myaccount/privacy/privacyhub to learn more.

2.4 AUTOMATICALLY COLLECTED INFORMATION

We automatically collect certain information when you visit, use, or navigate our Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

The information we collect includes:

i) Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).

ii) Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server address), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

iii) Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access our Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. If you choose to opt out, however, you may not be able to use certain aspects of our Services.

2.5 COOKIES

Like many businesses, we also collect information through cookies and similar technologies, such as web beacons and pixels, to access or store information. You can find out more about this in our Cookie Policy at https://www.mprmedia.com.au/cookie-policy/.

3. Website Analytics and Tracking

This website uses Matomo Analytics to allow us to track and analyse how you and other visitors use the website. We specifically chose Matomo because it is an open source platform that does not share information with any other party, including Google. All the information collected by Matomo is stored on the website’s database and is not visible to anyone else.

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track feature or setting that you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. By enabling the Do-Not-Track feature in your browser settings you will opt out of being tracked by Matomo Analytics.

4. Subscription Information

When you submit your personal information to subscribe to our email list, it is collected and stored by MailerLite. MailerLite is is fully GDPR-compliant company whose data storage centre is located in the European Union and has an information storage security certificate (ISO 27001). The MailerLite service Privacy Policy is available at https://www.mailerlite.com/legal/privacy-policy.

5. Blog Comments

When you leave blog post comments on our website, we collect the information shown in the comments form as well as your IP address and browser user agent string. This is to help with spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available at https://automattic.com/privacy/.

After approval of your comment, your Gravatar profile picture will be visible to the public in the context of your comment.

6. Uploaded Media

If you upload images to our website, we recommend you avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

7. Why We Process Your Personal Information

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

to fulfill and manage your orders, payments, returns, and exchanges made through our Services;
to respond to your inquiries and/or offer support and solve any potential issues you might have with the requested Services;
to develop, customise and improve our products and/or Services, based on the common or personal preferences, experiences and difficulties of visitors, users and customers;
to send you details about our products and services, changes to our terms and policies, and other similar information;
to subscribe you to our mailing list, in which case you will be asked to opt in;
to enable user-to-user communications if you choose to use any of our offerings that allow for communication with another user;
to facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
to save or protect an individual’s vital interest, when necessary, such as to prevent harm; and
to comply with any applicable laws and regulations.

8. Legal Bases For Processing Your Personal Information

We only process your personal information when we believe it is necessary and we have a valid legal reason (ie. legal basis) to do so under applicable law, such as:

with your consent;
to comply with laws;
to provide you with Services to enter into or fulfill our contractual obligations;
to protect your rights; or
to fulfill our legitimate business interests.

If you are located in the EU or UK, the following section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information.

As such, we may rely on the following legal bases to process your personal information:

Consent. You have given us permission (ie. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
Performance of a Contract. We believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
Legal Obligations. We believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
Vital Interests. We believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, the following section applies to you.

We may process your personal information if you have given us specific permission (‘express consent’) to use your personal information for a specific purpose, or in situations where your permission can be inferred (‘implied consent’). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your personal information without your consent, including, for example:

if collection is clearly in the interests of an individual and consent cannot be obtained in a timely way;
for investigations and fraud detection and prevention;
for business transactions, provided certain conditions are met;
if it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim;
for identifying injured, ill, or deceased persons and communicating with next of kin;
if we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse;
if it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province;
if disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records;
if it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced;
if the collection is solely for journalistic, artistic, or literary purposes; or
if the information is publicly available and is specified by the regulations.

9. When and With Whom We Share Your Personal Information

We may share your personal information with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do that work. The categories of third parties we may share personal information with are:

Data storage service providers;
Order fulfilment service providers;
Payment processors (refer to the “WHAT INFORMATION WE COLLECT – PAYMENT INFORMATION” sub-clause above);
Email service providers (refer to the “SUBSCRIPTION INFORMATION” clause above); and
Automated spam detection services (in the case of blog post comments).

We also may need to share your personal information when you share such information (for example, by posting comments, contributions, or other content to our Services) or otherwise interact with public areas of our Services. Such personal information may be viewed by all users and may be publicly made available outside the Services in perpetuity. Similarly, other users will be able to view descriptions of your activity, communicate with you within our Services, and view your profile.

We do not sell, trade, rent, or otherwise transfer your personal information to any third party for financial or other forms of compensation, or for a third party’s direct marketing or cross-promotional purposes.

10. Third-Party Websites

Our website and Services may link to third-party websites, online services, or mobile applications and/or contain advertisements from third parties that are not affiliated with us and which may link to other websites, services, or applications. Accordingly, we do not make any guarantee regarding any such third parties, and we will not be liable for any loss or damage caused by the use of such third-party websites, services, or applications.

The inclusion of a link to a third-party website, service, or application does not imply an endorsement by us. We cannot guarantee the safety and privacy of information you provide to any third parties. Any information collected by third parties is not covered by this Privacy Policy. We are not responsible for the content or privacy and security practices and policies of any third parties, including other websites, services, or applications that may be linked to or from our website. You should review the policies of such third parties and contact them directly to respond to any questions you may have.

11. Embedded Content From Other Websites

Articles and blog posts on this site may include embedded content (eg. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if you had visited the other website.

These websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

12. Transference of Your Information Internationally

This website, our payments processing service (refer to the “WHAT INFORMATION WE COLLECT – PAYMENT INFORMATION” sub-clause above), and our email service (refer to the “SUBSCRIPTION INFORMATION” clause above) are hosted in the United States.

If you are accessing our website and/or Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities in Australia and by those third parties with whom we may share your personal information (refer to the “WHEN AND WITH WHOM WE SHARE YOUR PERSONAL INFORMATION” clause above), in the United States, and other countries.

If you are a resident in the European Economic Area (EEA) or United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. Nevertheless, we take all necessary measures to protect your personal information in accordance with this Privacy Policy and applicable law.

If you access this website and/or our Services from any region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Australia and the United States, then through your continued use of the website, you acknowledge that you are knowingly transferring your information to Australia and the United States, and you agree to have your information transferred to and processed in Australia and the United States.

13. How Long We Retain Your Information

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

If you leave a blog post comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue if required.

14. How We Keep Your Information Safe

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. Despite our safeguards and efforts to secure your information, however, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We therefore cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will notify you immediately upon becoming aware of any security breach we suffer involving any of your personal information.

Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access our Services within a secure environment.

15. Collection of Information From Minors

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.

We do not knowingly solicit information from or market to children under 18 years of age. By using our Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our Services.

If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such information from our records. If you become aware of any information we may have collected from children under age 18, please contact us at support@mprmedia.com.au.

16. Your Privacy Rights

In some regions (such as the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include:

the right to request access and obtain a copy of your personal information;
to request rectification or erasure;
to restrict the processing of your personal information; and
if applicable, to data portability.

In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us at support@mprmedia.com.au. We will consider and act upon any request in accordance with applicable data protection laws.

If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your local data protection supervisory authority. You can find their contact details at https://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm.

If you are located in Switzerland, the contact details for the relevant data protection authorities are available at https://www.edoeb.admin.ch/edoeb/en/home.html.

If you have questions or comments about your privacy rights, you may email us at support@mprmedia.com.au.

16.1 WITHDRAWING YOUR CONSENT

If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent by contacting us at support@mprmedia.com.au.

Please note that withdrawing your consent will not affect the lawfulness of the processing before its withdrawal, nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

16.2 OPTING OUT OF MARKETING AND PROMOTIONAL COMMUNICATIONS

You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying ‘STOP’ or ‘UNSUBSCRIBE’ to the SMS messages that we send, or by contacting us at support@mprmedia.com.au. You will then be removed from our marketing lists.

Once you have opted out, however, we may still communicate with you, for example, to send you service-related messages, to respond to service requests, or for other non-marketing purposes.

16.3 COOKIES AND SIMILAR TECHNOLOGIES

Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, please bear in mind that it could affect certain features and functions of our Services.

To opt out of interest-based advertising by advertisers on our Services visit https://www.aboutads.info/choices/. For further information, please refer to our Cookie Policy at https://www.mprmedia.com.au/cookie-policy/.

17. Special Rights For California Residents

California Civil Code Section 1798.83 et. seq. permits our customers who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please write to us at the following address: MPR Media, PO Box 3157 Bankstown Central NSW 2200 Australia. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow up to 30 days for a response.

18. What Rights You Have Over Your Information

If you have purchased a product from us, subscribed to our mailing list, or have left comments on our website, you can request to receive a copy of the personal information we hold about you, including any information you have provided to us.

For security purposes, your request must include a signed document and verification of your identity with a valid driver’s licence, passport or other official proof of identity.

You can also request that we erase any personal information we hold about you. This does not include any information we are obliged to keep for administrative, legal, or security purposes.

19. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. We will alert you about any changes by updating the ‘Last Updated’ date of the policy. We encourage you to check this page periodically to stay informed about how we are protecting your information.

Your continued use of or access to our website and Services following the posting of any changes constitutes acceptance of the changes.

20. Jurisdiction

The laws of Australia shall govern all matters relating to this website Privacy Policy, without giving effect to any principles of conflict of law.

21. Contacting Us About This Privacy Policy

If you have any questions or concerns regarding this Privacy Policy, please feel free to contact us at support@mprmedia.com.au.